Shipping Method and Rates
We offer Standard Shipping for all orders. Shipping is free for orders within the USA and for international destinations.
Order Processing Time
Orders are processed within 1–2 business days after payment confirmation. Orders placed before 2:00 PM Eastern Standard Time (Toronto) on business days are counted toward same-day processing. Orders placed after this cut-off time will be processed the next business day. Processing is carried out Monday to Friday, excluding public holidays.
Transit Time
The estimated transit time for Standard Shipping is 5–10 business days after order processing. Transit time is based on the carrier’s delivery schedule and may vary depending on destination.
Total Estimated Delivery Time
From the time the order is placed, total delivery time is estimated at 6–12 business days, depending on the shipping destination and the time of order placement.
Tracking Information
A tracking number will be emailed once your order has shipped. You can use this to check delivery status.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or damaged in transit, contact our customer support within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
Contact Information
For any shipping-related questions, email us at info@bigusastore.com or use the Contact Us page on our website.